FAQ


What are the freight delivery charges?

 

Freight costs incurred for the delivery of Memoir Photos purchases are the responsibility of the buyer.

We have done our best to make delivery as easy and cost effective for you as possible. Although there is a delivery charge involved in shopping on line with memoirphotos.com.au, we believe that you will enjoy the convenience of perusing/shopping for these beautiful images in the comfort of your home.

 All goods purchased are packaged in Australia Post approved packaging and labelled fragile. All deliveries are dispatched through Australia Post. For your assurance of safe transit of your order, all freight charges include packaging, registered post and insurance.

Orders Shipped within Australia are as follows:

  • South Australia $15
  • Victoria $20
  • New South Wales $20
  • Northern Territory $25
  • Queensland $25
  • Western Australia $25
  • Tasmania $25

These charges are derived from the package dimension area, the weight and the distance being sent [area code]. The price indicated for each State applies to all sizes - Standard> Medium> Medium Panoramic> Large Panoramic> Large.

In some instances multiple items of the same dimensions will fit into one package - this applies to photo only orders – standard > medium> medium panoramic size package will hold up to 4 photos and the large panoramic> large size will hold up to 2 photos. All frame orders are packaged 1 only per package.

Back to Top ↑

How safe are my details when I purchase on line with Memoir Photos?

Online credit card purchases are made via Westpac bank’s secure payment gateway. Only your name and delivery details are forwarded to us to match with your order for dispatching. There is no surcharge for payments made by credit card. Your credit card details are never stored on our server.

Memoir Photos prices are in Australian dollars (AUD).

Back to Top ↑

Is the information with your photos correct?

To the best of our knowledge all information is correct. As our images come from private collections, we can only assume the information provided with each image is correct...however, if you believe we have labelled an image with incorrect information, we would be pleased to hear from you so that we can update our information to keep it as accurate as possible.

Back to Top ↑

Can I purchase a frame separately?

M1-WALNUT-BALTIC-MAHOGANY.jpg

Yes you can ..................our frames are custom made to suit each of the Memoir Photo sizes, and are purposely made user friendly to enable you  to purchase the mounted photo and the frame separately and assemble the mounted Memoir Photo yourself.

 

Back to Top ↑

Does Memoir Photos have a retail outlet?

Postcards At Lobethal Market 2006 .jpg

 

SEE  'About Us' for any Upcoming Events details

Memoir Photos has a selection of photographs at Greenhills located in the Adelaide Hills township of Aldgate. There you will find Greenhills of Aldgate, a charming shop located at 220 Mount Barker Road, Aldgate who stock a selection of  Memoir Photos. It is a great place to browse and you never know what you will find., It is situated in the arcade off the main street directly opposite the cafe. Telephone: 08 8370 8482.

Back to Top ↑

Can I purchase just the photograph without the mounting?

No, sorry we do not sell the photograph only. Each photograph is presented for sale professionally mounted and packaged in a clear polypropylene sleeve. If you would prefer to collect your order in person rather than go through the post you may contact us to make this arrangement.  

Back to Top ↑